As you are probably aware, both Districts are being migrated over to a new billing system.  A company named gWorks purchased UB Max, the billing system that we have been using.   gWorks is in the process of phasing out the UB Max system and replacing it with their own system.  This is not going well.

During this transition period, ALL PAYMENTS MUST BE MADE by traditional check or by bill-pay through your online banking system.    Checks need to be made to each District for the amount owed but can be mailed in the same envelope.  Water services are due on 4/10/2025 and Sanitary services are due on 5/10/2025. 

NEW PLAN GOING FORWARD

We finally got the attention of the management level at gWorks. Working with them, we have agreed to a plan for gWorks to make things right for our billing and payment systems.  Here are the key elements of that plan

1)    Use UBMax in the Interim:   The Districts will return to using the UBMax Billing System until: a) gWorks is producing bills that match UBMax bills and b) both the District and gWorks agree to disable UBMax. 

2)    Disable gWorks' Front Desk:   gWork's “Front Desk” user-account-management functionality has been disabled.  This means that auto-payment and other functions to customize your billing experience cannot be used.  When you click the LOGIN button, nothing will happen.   

3)   Bring gWorks billing & payment on-line:  A new project will be initiated to bring the District on-line with the gWorks Billing System. 

4)   Access to Historical data:  gWorks now seems to appreciate the Districts’ need for access to historical billing and payment data in order to operate our business.  gWorks is looking into how much historical data from the current UBMax system will be provided to the District either integrated into gWorks or as an excel spreadsheet in a format acceptable to the District.

During this interim period, all bills will be printed on paper and mailed. All payments must be made by check or your bank’s pay-by-mail.  There will be no auto pay by credit card or bank ACH.