DON'T USE AUTO-PAY & BILLS ARE COMING TO YOU ONLY IN THE MAIL

As you are probably aware, both Districts are being migrated over to a new billing system.  A company named gWorks purchased UB Max, the billing system that we have been using.   gWorks is in the process of phasing out the UB Max system and replacing it with their own system.  This is not going well and we are scrambling to make things work.

We identified issues in the gWorks billing process that their software engineers were not able to address in time,  so the March 10th bills were produced with the UBmax system and they will be sent only on paper in the mail.  This stepping back may result in errors.  When the bills arrive in the mail please look at them carefully!!  If you see any issues or have any questions or concerns, please reach out to Teri via email at archcapebilling@gmailcom. 

During this transition period, ALL PAYMENTS MUST BE MADE by traditional check or by bill-pay through your online banking system.    The UBMax portal is unavailable and Problems will results if payments are MADE through the gWorks portal (the payment amounts due showing in gWorks will be in error). If you had previously elected to do ACH drafts [your statement will show DRAFT] through UBMax , that option has been terminated, and you will need to make a manual payment this billing cycle. 

Checks need to be made to each District for the amount owed but can be mailed in the same envelope.  Water services are due on 4/10/2025 and Sanitary services are due on 5/10/2025.

We will post updates  when payments can be made through the gWorks portal.